Hair Replacement Warranty
Inspection Upon Receipt
All systems must be inspected immediately upon receipt. Any claim for defective, damaged, or incorrect items must be submitted within 7 days of delivery and prior to any alteration of the product.
Handcrafted Product Characteristics
Hair replacement systems, toppers, and wigs are handcrafted products. Slight variations in color tone, density, knotting, wave pattern, and hair direction may occur and are considered normal characteristics of handmade hair systems. These do not constitute manufacturing defects.
Shedding & Product Lifespan
All hair systems, toppers, and wigs will experience natural shedding and gradual density reduction over time due to normal wear, cutting, styling, and maintenance. These characteristics are inherent to hair systems and are not considered manufacturing defects. Installation or any alteration indicates that the customer acknowledges and agrees that the product had no abnormal shedding issues at the time of receipt.
Alteration & Installation
Hair systems, toppers, and wigs that have been cut, colored, chemically processed, washed, installed, styled, or otherwise altered are not eligible for replacement or credit. Alteration or installation will void the warranty.
Defective or Incorrect Items
For defective, damaged, or incorrect items, customers must notify Alinea and return the item for inspection within 7 days of delivery. Upon verification by Alinea that the product is defective, damaged, or was shipped in error, the company will either provide a replacement or issue a partial credit toward replacement.
Contact Info
Email: care@capellissignaturesupply
Agreement to Terms
By placing a wholesale order, the purchaser acknowledges and agrees to these terms. Unauthorized chargebacks or payment disputes for non-defective products may result in suspension of wholesale purchasing privileges.